NAVIGATION FOR SUCCESS

We help you through it, and we help you do it.

We help you gain an objective perspective on your business.  We create a plan with you focused on the right things, to get results.  Then, we work as your partners to provide navigation and “leadership behind the leader (you)” to achieve meaningful progress and measurable results.

Identify Opportunity
Our first step is a complementary consultation, where we’ll have a candid conversation to understand where you’re trying to go and what you want to accomplish. This is a completely confidential dialogue to help us understand how we might help you and get the wheels turning for us as potential partners.
Plan the Approach
Once we agree to work together, we dig in and figure out what key questions need to be answered so that our working session can be as productive as possible. We leave this session with the framework needed to begin making progress.
Working Session
Depending on the nature of your opportunity, our next step is to work with you, either on-site or by scheduled phone calls, to really get the feel for your business. Ideally, we like to meet your staff, understand your client experience, and begin working through the plan in your environment. Our working sessions are live, problem-solving, decision-making, make-things-happen sessions.
Solution Delivery
Based on our working session, we assemble a plan; most times, this takes the form of a documented business plan with timeline and budget. If you require something different, we’ll adjust our deliverables — either way, you’ll know exactly what your next steps are.
Implementation Management
We work by your side as your partner on-site or through scheduled conference calls to help you implement the steps that we’ve planned so you can get traction toward your goal. You don’t just pay us for a plan; we want to make sure you get results.
Measure Results
At the beginning of our engagement, we were very specific about what you’re trying to achieve. Throughout the process, we’re constantly asking the question “are we still on the right track?” and making course corrections as necessary. When you work with us, you’re not on your own — you’ve truly got a partner.